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Telpro

What we do

A.I. phone agents that answer, qualify, book and follow up.

Nine capabilities that ship as one agent on one number. Start with the receptionist, or run the whole phone operation through Telpro.

The grid

Everything your phone line needs

Each capability works on its own and gets better combined — one agent, one knowledge base, one set of integrations.

01

A.I. Receptionist

Answers on the first ring, every ring

Your A.I. receptionist picks up on the first ring, every ring. It greets callers in your brand voice, answers questions about hours, services, pricing and location, and knows exactly when a conversation needs a human. Callers get a fast, well-informed front desk instead of a voicemail box.

  • Natural, human-like conversation with sub-second response latency
  • Trained on your services, hours, pricing, policies and service area
  • Handles overlapping calls — one caller or fifty, all at once
  • Bilingual English and Spanish handling on the same number
  • Warm hand-off to a live person the moment a call warrants it
Voice + persona tuningKnowledge base buildGreeting scriptsEscalation rules
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A.I. voice assistant on a phone screen asking a caller "Can I help you?"

Typical outcome

Zero calls to voicemail, and a first impression that sounds like your best employee.

02

Lead Qualification

Score every caller while they are still on the line

Not every call is worth a callback. Telpro agents ask your qualifying questions in a natural order, capture budget, timeline, service type and location, then score the lead and route it accordingly — hot leads to a live rep, everything else into nurture.

  • Custom qualifying questions per service line or campaign
  • Budget, timeline, authority and service-area screening
  • Automatic lead scoring with configurable thresholds
  • Spam, robocall and wrong-number filtering before it reaches your team
  • Instant push to your CRM with the full structured record
Qualification scriptScoring modelRouting rulesCRM field mapping
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Sales team reviewing qualified lead metrics on a laptop dashboard

Typical outcome

Your reps only spend time on calls that can actually close.

03

Appointment Booking

Real-time calendar, real bookings

The agent reads your live calendar, offers only slots you can actually service, books the appointment on the call, and sends confirmation by SMS and email before the caller hangs up. Rescheduling and cancellations are handled the same way.

  • Live two-way sync with Google Calendar, Outlook and Calendly
  • Practice-management and field-service scheduling integrations
  • Travel-time, service-area and technician-skill aware slotting
  • Automated confirmations, reminders and reschedule links
  • No-show follow-up that puts the slot back on the board
Calendar integrationAvailability rulesConfirmation templatesReminder cadence
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Clinic front desk scheduling a patient appointment on a computer

Typical outcome

Appointments booked at 2am land on the calendar the same as ones booked at 2pm.

04

Call Routing & Transfers

The right person, the first time

Telpro understands why someone is calling before deciding where the call goes. Sales, service, billing, a named rep, an on-call technician — the agent explains the context to the receiving person on transfer, so nobody has to repeat themselves.

  • Intent-based routing rather than rigid phone-tree menus
  • Warm transfers with a spoken summary handed to the receiving rep
  • On-call and after-hours escalation trees with fallbacks
  • Emergency and priority-caller detection with instant transfer
  • Voicemail-to-summary when nobody is available
Routing mapTransfer scriptsOn-call scheduleEscalation testing
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A.I. agent routing an incoming call out to team members, a department and a support queue

Typical outcome

Callers stop being bounced around, and your team stops re-taking the same information.

05

Outbound Campaigns

Follow-up, reactivation and speed-to-lead

Inbound is only half the phone. Telpro outbound agents dial new web leads within seconds, chase quotes that went quiet, confirm appointments, run renewal and reactivation campaigns, and recover no-shows — at whatever volume the list demands.

  • Speed-to-lead dialing within 60 seconds of a form submission
  • Quote follow-up, renewal reminders and lapsed-customer reactivation
  • Appointment confirmation and no-show recovery sequences
  • Consent, DNC and calling-window compliance built into every campaign
  • Live transfer to a closer the moment interest is confirmed
Campaign strategyDial list hygieneCompliance reviewTransfer thresholds
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Sales representative on an outbound call reviewing a follow-up list

Typical outcome

Leads get called back in under a minute instead of the industry-average 47 hours.

06

CRM & Webhook Integrations

Straight into the stack you already run

Every call becomes a structured record in your system of record — contact, transcript, summary, disposition, recording and next action. We connect through native integrations where they exist and custom webhooks where they do not.

  • Salesforce, HubSpot, GoHighLevel, Zoho, Pipedrive, Monday and Vtiger
  • Field-service, practice-management and property-management platforms
  • Custom REST and webhook integrations when off-the-shelf runs out of road
  • Slack, Teams and email notifications on qualified or urgent calls
  • Monitoring, retries and failure alerts on every sync
Systems auditField mappingWebhook buildMonitoring + alerts
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Developer building an API integration between business systems

Typical outcome

One connected stack instead of six disconnected tools and a spreadsheet.

07

SMS Follow-Up

The text that arrives before they hang up

Voice alone leaves money on the table. Telpro sends confirmations, quotes, intake links, directions and review requests by text automatically — and can keep the conversation going over SMS when the caller prefers typing.

  • Instant confirmation texts with appointment details and directions
  • Reminder cadences at 24 hours and one hour before the visit
  • Quote, estimate and document links delivered mid-call
  • Two-way SMS conversations handled by the same agent
  • Post-service review requests to build local search ranking
Message templatesCadence designOpt-in complianceDeliverability setup
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Customer reading an automated appointment confirmation text message

Typical outcome

Fewer no-shows, faster paperwork, and more five-star reviews.

08

Call Recording & Summaries

Every call, transcribed and summarised

Every conversation is recorded, transcribed and summarised into a short brief with sentiment, disposition and the next action. Search across months of calls in seconds instead of listening back to audio.

  • Full transcripts with speaker separation and timestamps
  • One-paragraph summaries plus extracted action items
  • Sentiment and outcome tagging on every conversation
  • Full-text search across your entire call history
  • Retention, redaction and access controls for regulated industries
Recording setupSummary templatesRetention policyTeam access controls
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Manager reviewing a written call summary report at a desk

Typical outcome

Complete visibility into what callers actually ask for — and what your team promised.

09

Analytics & Reporting

Measured on booked revenue, not impressions

A live dashboard covering call volume, answer rate, qualification rate, booking rate, peak hours and revenue influenced — plus a monthly report that ties phone activity to pipeline rather than vanity metrics.

  • Real-time dashboard for volume, outcomes and conversion
  • Peak-hour and missed-opportunity analysis by service line
  • Source attribution from campaign through to booked job
  • Agent performance tuning based on real transcripts
  • Monthly reporting reviewed with a named strategist
Dashboard setupAttribution wiringMonthly reportingOptimization reviews
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Analytics dashboard showing call performance charts on a screen

Typical outcome

You can finally answer "what is the phone actually worth to us" with a number.

How it works

Five steps from first call to live agent

The same process runs every engagement, whether it is one receptionist on one number or a multi-location outbound operation.

  1. 01

    Discovery Call

    Thirty minutes on your call volume, what gets missed today, and the number this has to move. No pitch deck.

  2. 02

    Call Flow Design

    We write the greeting, qualifying questions, routing map and escalation rules, then show you the flow before anything is built.

  3. 03

    Build & Train

    Voice and persona tuning, knowledge base, calendar and CRM wiring — with a working demo you can call yourself.

  4. 04

    Test & Go Live

    We run real-world test calls across devices, carriers and edge cases, verify every integration, then flip the switch.

  5. 05

    Optimize & Scale

    Monthly transcript reviews, script tuning and new call flows as you add services, locations or campaigns.

Start with a discovery call

Proven Results. Real Impact.

Businesses using Telpro A.I. Agents see faster response times, better call quality, seamless integrations, and lower costs across the board.

  • Fastest latency in the industry

    No dropped calls or choppiness

  • A.I. in one stack

    Best integration capabilities

  • Cheaper pricing for full voice-A.I. stacks

    vs. the competition

Every industry

Built for Every Industry

Telpro A.I. Agents adapt to your business and your customers — the script, the questions and the calendar all change with you.

  • Home Services

    Capture more jobs and schedule more appointments, including the storm-night calls nobody is awake for.

  • Medical & Dental

    Handle patient calls, bookings and after-hours inquiries without adding front-desk headcount.

  • Legal

    Qualify cases, screen out non-fits and book consultations 24/7 — the first responder wins the client.

  • Real Estate

    Answer buyer and seller calls instantly, pre-qualify and book showings while the interest is hot.

  • Insurance

    Confirm leads, provide policy information, take first-notice-of-loss details and route renewals.

  • Local Businesses

    Never miss a call and grow your customer base, whether you are a salon, a shop or a two-truck operation.

FAQ

Questions we get asked first

Scope, timelines, integrations and cost — answered plainly. If yours is not here, ask us.

Can the A.I. transfer calls to my team?
Yes. Telpro performs warm transfers — it explains who is calling and why to the person receiving the call, so nobody has to repeat themselves. You control exactly which intents transfer, to whom, and during which hours.
Can it handle after-hours calls?
That is where most of the value shows up. Your agent answers nights, weekends and holidays with the same script and the same calendar access it uses at 10am, and books straight onto tomorrow’s board.
Does it integrate with my CRM?
Salesforce, HubSpot, GoHighLevel, Zoho, Pipedrive, Monday and Vtiger are supported natively, alongside common field-service and practice-management platforms. Anything else we connect with custom webhooks.
Can it sound natural and professional?
Callers routinely do not realise they are speaking to software. We tune voice, pacing, interruption handling and phrasing to your brand, and the agent hands off to a person the moment a call needs one.
Can the A.I. book appointments?
It reads your live calendar, offers only slots you can genuinely service, books the appointment during the call, and sends SMS and email confirmations before the caller hangs up.
How long does it take to go live?
Most A.I. phone agents are live in ten business days. Simple single-service deployments can go faster; multi-location or heavily integrated builds run two to four weeks. You get a dated milestone schedule before we start.
Do I have to change my phone number?
No. Most clients simply forward their existing number to Telpro, which takes minutes and is fully reversible. If you would rather port the number to us, we handle that too.
What happens if the A.I. cannot answer something?
It says so plainly and escalates — a warm transfer to your team during business hours, or a detailed message with a callback commitment after hours. It never invents an answer.
How is call data handled and who owns it?
You do. Recordings, transcripts, contact records and analytics are yours, in your accounts, exportable at any time, with no lock-in. We support redaction and retention policies for regulated industries.
Which languages are supported?
English and Spanish on the same number, with the agent switching automatically based on the caller. Additional languages are available on request.
What does it cost?
Pricing is scoped after the discovery call and quoted flat-rate per deployment with a predictable monthly usage plan. We are consistently cheaper than a full voice-A.I. stack assembled from separate vendors — and far cheaper than the headcount it replaces.

Still have a question? Ask us directly or book a 30-minute call.

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Turn Every Call Into
an Opportunity.

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