Privacy Policy

Call recordings and transcripts

Where Telpro operates an A.I. phone agent on behalf of a client, calls may be recorded, transcribed and summarised so the client has a record of the conversation. Callers are notified in accordance with the recording laws of the applicable jurisdiction.

Recordings and transcripts belong to the client whose phone line received the call. Telpro processes that data on the client’s instructions, applies the retention period the client sets, and supports redaction of sensitive fields where required.

If you are a caller and would like to know how a specific business handles your call data, contact that business directly, or write to us and we will point you to the right contact.

How we use information

To respond to your enquiry, prepare for a scheduled call, and provide the services you request.

To operate, secure, maintain and improve this website and our products.

To send service communications relating to work we are doing for you. We do not sell your personal information, and we do not share it for cross-context behavioural advertising.

Sharing with service providers

We share information with vendors who help us run the business — scheduling, email delivery, hosting, analytics and CRM tools — strictly to perform those services for us and under contractual confidentiality obligations.

We may disclose information where required by law, to enforce our agreements, or to protect the rights, property or safety of Telpro, our clients or the public.

Data retention and security

We keep personal information only as long as needed for the purpose it was collected, to meet legal obligations, or to resolve disputes. Client call data follows the retention period agreed in that client’s contract.

We use industry-standard administrative, technical and physical safeguards, including encryption in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights and choices

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a portable copy of your personal information, and to opt out of certain processing.

You can opt out of marketing email at any time using the unsubscribe link, or by writing to us. Reply STOP to any SMS message to stop text communications.

To exercise any right, email us at the address below. We will verify your request and respond within the timeframe required by applicable law.

Cookies

We use a small number of cookies and similar technologies that are necessary for the site to function and to measure aggregate traffic. You can block or delete cookies in your browser settings; some parts of the site may not work as intended if you do.

Children's privacy

This website and our services are intended for businesses. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy

We may update this policy as our services change or the law requires. The revision date at the top of this page always reflects the current version.